How to Open Account and Deposit into HTX

How to Open an Account on HTX

How to Open an Account on HTX with Email or Phone Number

1. Go to the HTX website and click on [Sign up] or [Register Now].

2. Select [Email] or [Phone Number] and enter your email address or phone number. Then click on [Next].

3. You will receive a 6-digit verification code in your email or phone number. Enter the code and click [Confirm].

If you haven’t received any verification code, click on [Resend].


4. Create a secure password for your account and click on [Begin Your HTX Journey].

Note:

• Your password must contain at least 8 characters.
• At least 2 of the following: numbers, alphabet letters, and special characters.

5. Congratulations, you have successfully registered an account on HTX.

How to Open an Account on HTX with Google

1. Go to the HTX website and click on [Sign up] or [Register Now].

2. Click on the [Google] button.

3. A sign-in window will be opened, where you will need to enter your email address and click on [Next].

4. Then enter the password for your Google account and click [Next].

5. Click on [Continue] to confirm signing in with your Google account.
6. Click on [Create a HTX Account] to continue.

7. Select [Email] or [Phone Number] and enter your email address or phone number. Then click on [Register and bind].

8. You will receive a 6-digit verification code in your email or phone number. Enter the code and click [Confirm].

If you haven’t received any verification code, click on [Resend].


9. Create a secure password for your account and click on [Begin Your HTX Journey].

Note:

• Your password must contain at least 8 characters.
• At least 2 of the following: numbers, alphabet letters, and special characters.

10. Congratulations! You have successfully registered on HTX via Google.

How to Open an Account on HTX with Telegram

1. Go to the HTX website and click on [Sign up] or [Register Now].

2. Click on the [Telegram] button.

3. A pop-up window will appear. Enter your Phone Number to sign up to HTX and click [NEXT].

4. You will receive the request in the Telegram app. Confirm that request.

5. Click on [ACCEPT] to continue to sign up for HTX using a Telegram credential.

6. Click on [Create a HTX Account] to continue.

7. Select [Email] or [Phone Number] and enter your email address or phone number. Then click on [Register and bind].

8. You will receive a 6-digit verification code in your email or phone number. Enter the code and click [Confirm].

If you haven’t received any verification code, click on [Resend].


9. Create a secure password for your account and click on [Begin Your HTX Journey].

Note:

• Your password must contain at least 8 characters.
• At least 2 of the following: numbers, alphabet letters, and special characters.

10. Congratulations! You have successfully registered on HTX via Telegram.

How to Open an Account on the HTX App

1. You need to install the HTX application from the Google Play Store or App Store to create an account for trading.

2. Open the HTX app and tap [Log in/Sign up].

3. Enter your Email/Mobile number and click [Next].

4. You will receive a 6-digit verification code in your email or phone number. Enter the code to continue

5. Create a secure password for your account and click on [Registration Complete].

Note:

• Your password must contain at least 8 characters.
• At least 2 of the following: numbers, alphabet letters, and special characters.

6. Congratulations, you have successfully registered on HTX App.

Or you can sign up on the HTX app using other methods.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from HTX?

If you are not receiving emails sent from HTX, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your HTX account? Sometimes you might be logged out of your email on your device and hence can’t see HTX emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing HTX emails into your spam folder, you can mark them as “safe” by whitelisting HTX email addresses. You can refer to How to Whitelist HTX Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

HTX is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

How to Change My Email Account on HTX?

1. Go to the HTX website and click on the profile icon.

2. On the email section, click on [Change email address].

3. Enter your email verification code by clicking on [Get Verification]. Then click [Confirm] to continue.

4. Enter your new email and your new email verification code, and click [Confirm]. After that, you have successfully changed your email.

Note:

• After changing your email address, you will need to log in again.
• For your account security, withdrawals will be temporarily suspended for 24 hours after changing your email address

How to Deposit into HTX

How to Buy Crypto via Credit/Debit Card on HTX

Buy Crypto via Credit/Debit Card on HTX (Website)

1. Log in to your HTX, click [Buy Crypto], and select [Quick Trade].
2. Select a fiat currency for payment and the crypto you want to buy. Input the desired purchase amount or quantity.

3. Choose Credit/Debit Card as your payment method.

4. If you are new to credit/debit card payments, you need to link your credit/debit card first.

Click Link Now to access the Card Confirmation page and provide the required information. Click [Confirm] after filling out the details.

5. After successfully linking your card, please double-check your transaction information. If everything is correct, click [Pay...].

6. To ensure the security of your funds, please complete CVV verification. Fill in the security code below, and click [Confirm].

7. Simply wait for a moment to complete the transaction. After that, you have successfully purchase of crypto through HTX.

Buy Crypto via Credit/Debit Card on HTX (App)

1. Log in to your HTX App, click [Buy Crypto].

2. Select [Quick Trade] and tap [USD] to change your fiat currency.


3. Here we take USDT as an example, enter the amount that you wish to purchase and tap [Buy USDT].

4. Select [Debit/Credit Card] as your payment method to continue.

5. If you are new to credit/debit card payments, you need to link your credit/debit card first.

After successfully linking your card, please double-check your transaction information. If everything is correct, click [Pay].
 

6. Simply wait for a moment to complete the transaction. After that, you have successfully purchased crypto through HTX.

How to Buy Crypto via Wallet Balance on HTX

Buy Crypto via Wallet Balance on HTX (Website)

1. Log in to your HTX, click [Buy Crypto], and select [Quick Trade].

2. Select a fiat currency for payment and the crypto you want to buy. Input the desired purchase amount or quantity.
3. Choose Wallet Balance as your payment method.

After that, double-check your transaction information. If everything is correct, click [Pay...].

4. Simply wait for a moment to complete the transaction. After that, you have successfully purchase of crypto through HTX.

Buy Crypto via Wallet Balance on HTX (App)

1. Log in to your HTX App, click [Buy Crypto].

2. Select [Quick Trade] and tap [USD] to change your fiat currency.


3. Here we take USDT as an example, enter the amount that you wish to purchase and tap [Buy USDT].

4. Select [Wallet Balance] as your payment method to continue.

5. Simply wait for a moment to complete the transaction. After that, you have successfully purchase of crypto through HTX.

How to Buy Crypto via Third Party on HTX

1. Log in to your HTX, click [Buy Crypto], and select [Quick Trade].

2. Enter and select the Fiat currency you want to pay for. Here, we take USD as an example and buy 33 USD.

Select [Third-Party] as a payment method.

3. Review your Transaction Details.

Tick on the box and click [Pay...]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

How to Buy Crypto via P2P on HTX

Buy Crypto via P2P on HTX (Website)

1. Log in to your HTX, click [Buy Crypto], and select [P2P].

2. On the transaction page, select the merchant you want to trade with and click [Buy].

3. Specify the amount of Fiat Currency you are willing to pay in the [I want to pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

Click on [Buy], and subsequently, you will be redirected to the Order Page.

4. Reaching the order page, you are granted a 10-minute window to transfer the funds to the P2P Merchant’s bank account. Prioritize reviewing the order details to confirm that the purchase aligns with your transaction requirements.

1. Examine the payment information exhibited on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction.
3. After completing the fund transfer, kindly check the box labeled [I’ve paid].

5. Please wait for the P2P Merchant to release the USDT and finalize the order. After that, you have successfully completed the purchase of crypto through HTX P2P.

Buy Crypto via P2P on HTX (App)

1. Log in to your HTX App, click [Buy Crypto].

2. Select [P2P] to go to transaction page, select the merchant you want to trade with and click [Buy]. Here, we’re using USDT as an example.

3. Enter the amount of Fiat Currency you are willing to pay. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

Click on [Buy USDT], and subsequently, you will be redirected to the Order Page.

4. Reaching the order page, you are granted a 10-minute window to transfer the funds to the P2P Merchant’s bank account. Click on [Order Details] to review the order details and confirm that the purchase aligns with your transaction requirements.

1. Examine the payment information exhibited on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction.
3. After completing the fund transfer, kindly check the box labeled [I have paid. Notify seller].

5. Please wait for the P2P Merchant to release the USDT and finalize the order. After that, you have successfully completed the purchase of crypto through HTX P2P.

How to Deposit Crypto on HTX

Deposit Crypto on HTX (Website)

1. Log in to your HTX account and click on [Assets].

2. Click on [Deposit] to continue.

Note:

1. When clicking on the fields under Coin and Network, you can search for the preferred Coin and Network.

2. When choosing the network, ensure it matches the withdrawal platform’s network. For example, if you choose the TRC20 network on HTX, select the TRC20 network on the withdrawal platform. Selecting the wrong network may result in fund losses.

3. Before depositing, check the token contract address. Ensure it matches the supported token contract address on HTX; otherwise, your assets may be lost.

4. Be aware that there is a minimum deposit requirement for each token on different networks. Deposits below the minimum amount won’t be credited and cannot be returned.

3. Select the cryptocurrency that you want to deposit. Here, we’re using BTC as an example.

Select the Chain (network) that you want to deposit to.

4. Next, click on [Send Deposit Address]. A message deposit notification will be sent to your email to ensure the security of your assets, click [Confirm] to continue.

5. Click the Copy address or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.

Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

6. After that, you can find your recent deposit records in the [Assets] - [History].

Deposit Crypto on HTX (App)

1. Open the HTX app and tap on [Assets].

2. Tap on [Deposit] to continue.

Note:

1. When clicking on the fields under Coin and Network, you can search for the preferred Coin and Network.

2. When choosing the network, ensure it matches the withdrawal platform’s network. For example, if you choose the TRC20 network on HTX, select the TRC20 network on the withdrawal platform. Selecting the wrong network may result in fund losses.

3. Before depositing, check the token contract address. Ensure it matches the supported token contract address on HTX; otherwise, your assets may be lost.

4. Be aware that there is a minimum deposit requirement for each token on different networks. Deposits below the minimum amount won’t be credited and cannot be returned.

3. Select the tokens that you want to deposit. You can use the search bar to look for the tokens you want.

Here, we are using BTC as an example.

4. Select the deposit network to continue.

5. Click the Copy Address or scan the QR Code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.

Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

6. After initiating the withdrawal request, the token deposit needs to be confirmed by the block. Once confirmed, the deposit will be credited to your Funding account.

How to Deposit Fiat on HTX

Deposit Fiat on HTX (Website)

1. Log in to your HTX, click [Buy Crypto], and select [Fiat Deposit].

2. Choose your Fiat Currency, enter the amount that you wish to deposit, and click [Next].

3. Next, click [Pay] and you will be redirected to the payment page.
4. After you are done with the payment, wait a while for your deposit to be processed, and you have successfully deposited fiat to your account.

Deposit Fiat on HTX (App)

1. Open the HTX app and tap on [Assets].

2. Tap on [Deposit] to continue.
3. Select the fiat that you want to deposit. You can use the search bar to look for the fiat currency you want.

4. Enter the amount that you wish to deposit, review your payment method, tick the box, and click [Next].

5. Review your Order Details and click [Pay]. Then, you will be redirected to the payment page.

After you are done with the payment, wait a while for your deposit to be processed, and you have successfully deposited fiat into your account.

Frequently Asked Questions (FAQ)

What is a tag or meme, and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.

How to check my transaction history?

1. Log in to your HTX account and click on [Assets] and select [History].



2. You can check the status of your deposit or withdrawal here.

Reasons for Uncredited Deposits

1. Insufficient number of block confirmations for a normal deposit

Under normal circumstances, each crypto requires a certain number of block confirmations before the transfer amount can be deposited into your HTX account. To check the required number of block confirmations, please go to the deposit page of the corresponding crypto.

2. Making a deposit of an unlisted crypto

Please ensure that the cryptocurrency you intend to deposit on the HTX platform matches the supported cryptocurrencies. Verify the full name of the crypto or its contract address to prevent any discrepancies. If inconsistencies are detected, the deposit may not be credited to your account. In such cases, submit a Wrong Deposit Recovery Application for assistance from the technical team in processing the return.

3. Depositing through an unsupported smart contract method

At present, some cryptocurrencies cannot be deposited on the HTX platform using the smart contract method. Deposits made through smart contracts will not reflect in your HTX account. As certain smart contract transfers necessitate manual processing, please promptly reach out to online customer service to submit your request for assistance.

4. Depositing to an incorrect crypto address or selecting the wrong deposit network

Ensure that you have accurately entered the deposit address and selected the correct deposit network before initiating the deposit. Failure to do so may result in the assets not being credited.