Verify HTX

How to Verify account in HTX

To verify your HTX account follow this step-by-step guide:

Step 1) Log into your HTX account

Step 2) Under your “Profile” icon, Click on “Identification” in the drop-down menu as below to upload your documents for verification

Step 3) Click "Verify"

We will verify your ID. It only takes two steps. Please confirm:

1 ID Verification: can be passport, ID, Driver licence

• Original documents only, no photocopy, no selfie
• Government-issued

2 face recognition

• Make sure your whole face is visible and your eyes are open
• Ensure adequate light
• Avoid using filters

Passport

ID Card both side


Drivers licence both side


The documents must show your name, photo and not expire


Step 4) Click "Verify"

Step 5) Click "Start" and upload your document as HTX required:

Kindly follow the below requirements strictly to prevent a delay in your verification process.

• Name and country must be exactly as shown in your passport. Please include your middle name (if any), in either of the name fields
• Points to take note for the Photo ID upload:
• Formats supported include JPG or PNG format
• Please don’t upload scan or copy version
• The document must be smaller than 5MB
• Information in the passport/identity photo, especially the passport/identity number and the name, must be clearly visible without any modification or obstruction.

Step 6) Your verification will be processed within 24 hours once all documents have been correctly submitted.

If your account has not been verified after 3 days, kindly submit a help request at https://HTXglobal.zendesk.com/hc/en-us/requests/new or email us at [email protected] thank you.

You can enjoy the following privileges when you:

	Complete Registration:	Complete ID Verification：	Complete Advanced Verification：
Exchange	Digital Assets Withdrawal Quota: 0.06 BTC/24h	Digital Assets Withdrawal Quota: 100 BTC/24h	Digital Assets Withdrawal Quota: 100 BTC/24h
P2P	Single or Total Trade Volume Quota: 156 USD(Est.)	Single Trade Volume Quota: 312 USD (Est.) orTotal Trade Volume Quota: 1562 USD(Est.)	No Upper Limits
Derivatives	Not Available	No upper limits if activating all Derivatives accounts	No upper limits if activating all Derivatives accounts

How to Complete Verification for USD Deposit/Withdrawal?

Since depositing and withdrawing USD balance is provided by Stable Universal, you will need to follow its terms and conditions, and complete the verification according to its user agreement.

Step 1: Please log into HTX official website: https://www.HTX.com;

Step 2: Please click “Exchange Account” under “Balances”;

Step 3: Click “Deposit” next to USD balances;

Step 4: Choose the payment method you would like to use and click “Deposit”;

Step 5: Click “Verify” on the pop-up window;

Step 6: Choose “Personal Verification” or “Institutional Verification” according to your needs;

Step 7: Please follow the instructions to provide required basic information, and click “Next”;


Step 8: Click “Verify Now” and choose the issuing country/region and ID type (Passport / Driver’s license / Identity Card are accepted) to verify in the pop-up window.


Step 9: Upload a picture or take a photo of your ID to submit

Step 10: Complete the face verification in the next page. Please make sure your laptop has an available camera, or you will need to go back to choose to complete the verification on your mobile phone.

After these efforts, your information has been submitted for verification. It normally takes a few minutes to complete the verification, but in cases will take up to 7 days for review. Please contact [email protected] to check the status.